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What our customers say

We’re a specialist team handling sensitive, high-stakes jobs across the North East — biohazard, trauma, after-death and hoarder cleaning. Below are genuine reviews left by our customers on independent platforms, with our own replies.

Verified feedback

Real reviews from real customers

36 reviews across 6 independent platforms, from customers right across Newcastle upon Tyne and the wider North East.

4.8/5 ★★★★★★★★★★ Average rating
36 Customer reviews
6 Review platforms
60+ Areas covered
Google ★★★★★★★★★★ 4.8/5 11 reviews
Sarah Darlington, County Durham
★★★★★★★★★★
Mould Removal

We'd had mould coming back around the bedroom window for months despite cleaning it ourselves several times. I contacted the team and they explained what they could do and gave us some useful advice for afterwards as well. They arrived when arranged, treated the affected areas and left the room really tidy. Very happy with the difference.

Response from Hazard Clean Team

Thank you, Sarah. We're pleased we could help with the mould problem at your Darlington property and that you found the advice useful. Thank you for taking the time to share your experience.

Michael Newcastle upon Tyne
★★★★★★★★★★
Pigeon Guano Removal

We took over a property where pigeons had been getting into the loft for what looked like years. The amount of mess up there was unbelievable. The lads knew exactly what they were dealing with and got through a pretty horrible job without any fuss. Huge difference when they finished.

Response from Hazard Clean Team

Thanks, Michael. Pigeon contamination can build up significantly when a loft has been undisturbed for a long time. We're glad the team could get everything cleared and cleaned for you.

Joanne Sunderland, Tyne and Wear
★★★★★★★★★★
After Death Cleaning

We contacted the company after losing a family member and were treated with kindness from the first phone call. Nobody made us feel rushed or uncomfortable and everything at the property was handled very respectfully. We honestly weren't in the right frame of mind to deal with it ourselves, so having someone take care of this for us was a huge help.

Response from Hazard Clean Team

Thank you, Joanne. We're pleased we could take some of the pressure away from your family at such a difficult time. Treating both families and properties with dignity and discretion is extremely important to our team.

David Middlesbrough
★★★★★★★★★★
Needle Sweep

We found a couple of used needles outside an empty property before building work was due to start. Rather than risk our contractors finding more, we arranged a proper sweep. Several other sharps were found in areas we wouldn't have thought to look. Very glad we had it done.

Response from Hazard Clean Team

Thanks, David. Arranging the needle sweep before contractors entered the property was a sensible precaution. We're pleased we could inspect the areas properly and deal with what was found.

Claire Gateshead, Tyne and Wear
★★★★★★★★★★
Hoarder Cleaning

This involved a relative who had accumulated belongings for many years, so we were worried about how the situation would be handled. The team were patient and respectful and didn't just start throwing everything away. We agreed what needed keeping and gradually worked through the property. It's made a massive difference to our family.

Response from Hazard Clean Team

Thank you, Claire. We're particularly pleased that your family felt comfortable with the way the clearance was handled. Hoarding situations need patience and understanding as well as practical cleaning, and we appreciate your feedback.

Paul Stockton-on-Tees
★★★★★★★★★★
Sewage Cleanup

A drain blockage caused sewage to come back into our utility room and downstairs toilet. Once the drainage problem had been fixed we needed someone to properly clean the contamination. They fitted us in quickly and did a very thorough job. Hopefully something we'll never need again, but I'd recommend them.

Response from Hazard Clean Team

Thanks, Paul. We certainly hope you don't need us for another sewage problem either! We're glad we could get the affected areas at your Stockton property cleaned promptly.

Emma Seaham, County Durham
★★★★★★★★★★
Odour Removal

We couldn't get rid of a stale smell in a property even after removing the carpets and cleaning everywhere. The treatment made a noticeable improvement. We did need a second visit for one stubborn area, but they came back without any hassle and sorted it.

Response from Hazard Clean Team

Thank you, Emma. Persistent odours can occasionally require additional treatment, so we appreciate your patience. We're pleased the team returned promptly and achieved the result you needed.

James Hartlepool, County Durham
★★★★★★★★★★
Nicotine Removal

Bought a house that had obviously been smoked in heavily for years. You could see the staining on the ceilings and even after taking the carpets out the smell remained. The amount that came off the surfaces during cleaning was shocking. It's given us a much better starting point for decorating.

Response from Hazard Clean Team

Thanks, James. Heavy nicotine deposits can make refurbishment considerably harder, so we're pleased the cleaning gave you a better starting point. Good luck with the rest of your renovation.

Rachel Durham, County Durham
★★★★★★★★★★
Biohazard Cleaning

Needed specialist cleaning at fairly short notice and wasn't really sure who to contact. Everything was explained clearly over the phone before they arrived. Very discreet, professional and straightforward to deal with.

Response from Hazard Clean Team

Thank you, Rachel. We're glad we could make the process straightforward for you and provide the specialist cleaning required at short notice.

Andrew North Shields, Tyne and Wear
★★★★★★★★★★
Flood Damage Cleaning

We had water through part of the ground floor after heavy rain. There was damaged material to clear as well as a lot of dirty residue once the water had gone. The team worked hard and gave us sensible advice about what could stay and what really needed removing. Good service throughout.

Response from Hazard Clean Team

Thanks, Andrew. We're pleased the team could help make the flood cleanup more manageable and provide practical advice about the affected materials.

Louise Newton Aycliffe, County Durham
★★★★★★★★★★
Extreme Cleaning

I genuinely didn't think the kitchen and bathroom could be brought back. The property had been neglected for quite a long time and normal cleaning wasn't touching it. The transformation was far better than expected. Hardworking team and no judgement about the condition of the place.

Response from Hazard Clean Team

Thank you, Louise. It's great to hear that you were so pleased with the transformation, particularly in the kitchen and bathroom. We'll pass your comments on to the team.

Checkatrade ★★★★★★★★★★ 9.8/10 7 reviews
Helen Durham, County Durham
★★★★★★★★★★
Extreme Cleaning

The house was left in an awful state after a tenancy and needed far more than a normal end-of-tenancy clean. The team worked systematically through each room and kept me informed about anything they found. Very reliable and the end result was excellent.

Response from Hazard Clean Team

Thank you, Helen. We're delighted you were pleased with the transformation of the property in Durham. Your comments will mean a lot to the team who completed the work.

Steven Washington, Tyne and Wear
★★★★★★★★★★
Mould Removal

Good experience from quote through to completion. We had mould affecting a bedroom and part of the landing. The team explained what they were treating and gave us advice about ventilation afterwards. Slight delay getting started on the day but they kept us informed and the actual work was spot on.

Response from Hazard Clean Team

Thanks, Steven. We appreciate your understanding regarding the slight delay and are pleased the team kept you updated. It's great to hear you were happy with the mould treatment itself.

Susan Bishop Auckland, County Durham
★★★★★★★★★★
Odour Removal

There was an unpleasant smell in a property we were getting ready to sell. We'd tried cleaning and various products ourselves but it always returned. They identified where most of the problem was coming from and treated it rather than just covering the smell. Excellent result.

Response from Hazard Clean Team

Thank you, Susan. Finding and treating the source of an odour is much more effective than simply masking it, so we're pleased you noticed such a significant improvement.

Mark Redcar
★★★★★★★★★★
Fire Damage Cleaning

We had a relatively small kitchen fire but the smoke and soot travelled much further through the house than we realised. The team were careful around our belongings and explained what could be cleaned. Very thorough job and a professional service.

Response from Hazard Clean Team

Thanks, Mark. Smoke and soot can spread well beyond the original fire area, so we're glad we could help with the cleanup and that you were happy with the care taken around your belongings.

Rebecca South Shields, Tyne and Wear
★★★★★★★★★★
Trauma Cleaning

A very compassionate and discreet service during an extremely upsetting time for our family. We were kept informed without constantly having to chase and the people attending the property were respectful throughout. Couldn't have asked for better treatment.

Response from Hazard Clean Team

Thank you, Rebecca. We're grateful you took the time to leave these comments. Discretion and respectful communication are particularly important with trauma cleaning, and we're pleased the team supported your family appropriately.

Gary Chester-le-Street, County Durham
★★★★★★★★★★
Pigeon Guano Removal

Needed an outbuilding cleared after pigeons had been nesting inside. It was a bigger job than I first expected. The cleaning itself was excellent and they removed a huge amount of contamination. Took slightly longer than originally estimated but I'd rather it was done properly.

Response from Hazard Clean Team

Thank you, Gary. We appreciate your patience when the extent of the contamination became clearer. We're pleased you were happy with the thoroughness of the completed work.

Amanda Darlington, County Durham
★★★★★★★★★★
Human Waste Cleanup

Required urgent help with contamination at a rental property. The office understood immediately that this wasn't something for an ordinary cleaner and arranged everything quickly. Professional, discreet and easy to communicate with.

Response from Hazard Clean Team

Thanks, Amanda. We're glad we could arrange the specialist cleaning quickly and make a difficult situation easier to manage.

Yell ★★★★★★★★★★ 4.8/5 5 reviews
Karen Peterlee, County Durham
★★★★★★★★★★
Hoarder Cleaning

Arranged the cleaning for an elderly family member and was nervous about how they'd react to strangers being in the house. The team couldn't have been more patient. They listened, worked around the things that needed keeping and achieved far more than I thought possible.

Response from Hazard Clean Team

Thank you, Karen. We're pleased your family member felt comfortable with the team. Respecting people's belongings and working at an appropriate pace is particularly important with this type of cleaning.

Ian Darlington, County Durham
★★★★★★★★★★
Pigeon Guano Removal

Had an old outbuilding that pigeons had been getting into for quite some time. The mess was substantial. They were a little later arriving than planned but rang beforehand to explain. The actual cleaning was excellent and the building looked completely different afterwards.

Response from Hazard Clean Team

Thank you, Ian. We appreciate your understanding about the delayed arrival and are glad the team kept you informed. Most importantly, we're pleased you were happy with the completed guano removal.

Robert Middlesbrough
★★★★★★★★★★
Specialist Removal

We had contaminated furniture and several other items that couldn't simply go into normal household waste. They explained the options, arranged the removal and dealt with it professionally. Very straightforward service.

Response from Hazard Clean Team

Thanks, Robert. We're glad we could provide a straightforward solution and take care of the specialist removal for you.

Michelle Sunderland, Tyne and Wear
★★★★★★★★★★
Sewage Cleanup

We had sewage come into a downstairs area following a drainage problem. Absolutely horrible situation but the team didn't seem fazed by it at all. They got on with the cleaning and left everything in a far better state. Very reassuring having professionals deal with it.

Response from Hazard Clean Team

Thank you, Michelle. Sewage contamination is understandably very unpleasant to deal with, so we're pleased the team could take care of the affected area and make the situation easier for you.

Peter Consett, County Durham
★★★★★★★★★★
Flood Damage Cleaning

Called after part of a rental property flooded. They helped clear the damaged contents and clean down the affected areas ready for the next stage of repairs. Good communication and worked hard while they were there.

Response from Hazard Clean Team

Thanks, Peter. We're pleased we could help get the property cleared and cleaned so that the repair work could move forward.

FreeIndex ★★★★★★★★★★ 4.7/5 3 reviews
Julie Gateshead, Tyne and Wear
★★★★★★★★★★
After Death Cleaning

I arranged this on behalf of my mum after we lost a close relative. From the first conversation the company were compassionate and never asked us to explain more than was necessary. The property was handled discreetly and respectfully. We were extremely grateful for the help.

Response from Hazard Clean Team

Thank you, Julie. We're pleased we could support you and your mum and that you felt the property was treated with the dignity and discretion it deserved.

Neil Stockton-on-Tees
★★★★★★★★★★
Needle Sweep

We booked a needle sweep before our staff entered an abandoned commercial unit. Several sharps were discovered, including some in places we wouldn't have thought to check. Money well spent from our point of view.

Response from Hazard Clean Team

Thanks, Neil. We're glad you arranged the sweep before the clearance work started. Sharps aren't always left in obvious locations, which is why a systematic inspection can be so important.

Cheryl Whitley Bay, Tyne and Wear
★★★★★★★★★★
Nicotine Removal

The house had been smoked in for years and everything had that stale smell, especially upstairs. The cleaning made a big improvement and removed far more staining than I expected. One room still needed some additional work afterwards, but overall we were very pleased.

Response from Hazard Clean Team

Thank you, Cheryl. Long-term nicotine contamination can be particularly stubborn, so we're pleased the cleaning achieved such a noticeable improvement. We appreciate your balanced feedback.

Facebook ★★★★★★★★★★ 4.8/5 6 reviews
Rachel Newcastle upon Tyne
★★★★★★★★★★
Trauma Cleaning

I wouldn't normally write about something so personal, but the kindness shown to our family deserves recognition. Everyone was calm, discreet and professional. We felt like we were being treated as people rather than just another job. Thank you.

Response from Hazard Clean Team

Thank you, Rachel. Your comments mean a great deal to the team. We're pleased we could provide the discretion and support your family needed during such a difficult situation.

Tony Redcar
★★★★★★★★★★
Flood Damage Cleaning

Used the team after heavy rain caused flooding in part of the property. There was a lot of dirty residue and damaged material once the water went down. The job took a little longer than I expected but they were thorough and gave us good advice throughout.

Response from Hazard Clean Team

Thanks, Tony. We appreciate your patience while the cleanup was completed. We're pleased you valued the thorough approach and the advice provided by the team.

Nicola Durham, County Durham
★★★★★★★★★★
Biohazard Cleaning

Excellent communication from the first phone call. We needed specialist cleaning quickly and weren't sure what would be involved. Everything was explained beforehand and the team who attended were discreet and professional. Would recommend.

Response from Hazard Clean Team

Thank you, Nicola. We're glad we could make the process clear and straightforward and provide the specialist cleaning you needed at short notice.

Alan South Shields, Tyne and Wear
★★★★★★★★★★
Specialist Removal

Very efficient removing contaminated furniture and other material from a property we were clearing. Turned up when arranged, told us exactly what they were doing and left everything tidy afterwards. Saved us a lot of hassle.

Response from Hazard Clean Team

Thanks, Alan. We're pleased the specialist removal made the property clearance easier and that everything was left tidy afterwards.

Deborah Bishop Auckland, County Durham
★★★★★★★★★★
Human Waste Cleanup

We needed professional help with a property that wasn't safe for us to clean ourselves. What stood out most was the complete lack of judgement from the people who attended. They just dealt with what needed doing quietly and professionally, which meant a lot.

Response from Hazard Clean Team

Thank you, Deborah. Providing professional assistance without judgement is extremely important to us. We're glad the team could help with the situation at the Bishop Auckland property.

Martin Hartlepool, County Durham
★★★★★★★★★★
Extreme Cleaning

Needed a neglected rental property brought back to a point where we could start refurbishing. Once furniture was moved there was more work than anyone originally realised, but they adapted and carried on without cutting corners. Really pleased with what they achieved.

Response from Hazard Clean Team

Thanks, Martin. Jobs like this can reveal additional work once accumulated items are moved, so we're pleased the team could adapt and get the property ready for refurbishment.

Reviews.io ★★★★★★★★★★ 5/5 4 reviews
Louise Darlington, County Durham
★★★★★★★★★★
Hoarder Cleaning

I'd put off asking for help because I was embarrassed about how bad things had become. I needn't have worried. Nobody judged me or made unnecessary comments. We discussed what I wanted to achieve and worked towards getting the important rooms usable again. I'm genuinely grateful.

Response from Hazard Clean Team

Thank you, Louise. We're delighted that you felt comfortable with the team and that the important areas of your home are usable again. Thank you for trusting us to help.

Kevin North Shields, Tyne and Wear
★★★★★★★★★★
Pigeon Guano Removal

We had pigeons nesting in a roof void with fairly awkward access. They managed to get in and clear the accumulated mess without making a drama out of it. Everything was cleaned down properly afterwards. Clearly knew what they were doing.

Response from Hazard Clean Team

Thanks, Kevin. Restricted-access roof spaces can make this type of cleaning challenging, so we're pleased you were happy with both the way the work was handled and the final result.

Samantha Stockton-on-Tees
★★★★★★★★★★
After Death Cleaning

A very difficult situation handled with compassion. We live some distance from the property and couldn't be there throughout, but communication was excellent. Personal belongings that needed to stay with the family were treated carefully and respectfully. Thank you for everything.

Response from Hazard Clean Team

Thank you, Samantha. We're pleased our communication gave you some reassurance when you couldn't be at the property yourself. We understand how important personal belongings can be following a bereavement and appreciate your kind comments.

Darren Sunderland, Tyne and Wear
★★★★★★★★★★
Sewage Cleanup

We had a sewage overflow affecting part of a commercial unit and needed it dealt with before the area could be used again. They responded quickly, kept us updated and completed a thorough clean. Professional from the initial call right through to finishing the job.

Response from Hazard Clean Team

Thank you, Darren. We understand the importance of getting commercial premises dealt with promptly following sewage contamination. We're pleased you were happy with both the response time and the completed cleanup.

Independent platforms

Read and leave reviews

We collect feedback on independent review platforms so you can verify our reputation on the service you trust most. Every review is submitted directly by the customer — we don’t edit or delete them.

Been happy with our work? If we’ve recently completed a job for you, we’d be genuinely grateful for an honest review — it helps other people across Newcastle upon Tyne and the North East find trustworthy help when they need it. Please call us on 0191 666 9820 or email quotes@hazardcleanteam.uk and we’ll send you a direct review link.

Why customers call us

The standard behind the feedback

Rather than lead with star ratings alone, here’s what our work actually involves — the things customers tell us matter most.

01

Rapid, 24/7 response

A technician answers day or night, with same-day attendance for urgent biohazard situations across the North East.

02

Discreet & respectful

Unmarked vehicles available and a sensitive approach in every situation, including bereavement and trauma.

03

Fully documented

Licensed waste disposal with consignment notes and clearance records handed over on completion.

04

Certified & insured

DBS-checked, COSHH-trained operatives working to hospital-grade standards on every job.

05

Honest quoting

A clear written quote before any work starts — no hidden charges, no pressure.

06

Whole North East

Newcastle, Sunderland, Durham, Gateshead, Teesside and every town in between.

Questions

About our reviews & how we work

Q01

Are these reviews genuine?

Yes. Every review on this page was submitted directly by a customer on an independent platform — Google, Checkatrade, Yell, FreeIndex, Facebook or Reviews.io — along with our own reply. We don’t edit or remove customer feedback.
Q02

Do you work in my area?

We cover Newcastle upon Tyne and the wider North East, including Sunderland, Gateshead, Durham, South Shields, Hartlepool and many more towns. If you’re unsure whether we cover your postcode, call us and we’ll confirm.
Q03

Can I leave a review after the job?

Yes, and we’d genuinely welcome your honest feedback. After completing a job we can follow up with a direct review link. We read every review and use it to improve our service.
Q04

Are your operatives certified for biohazard and specialist cleaning?

Yes. All operatives are trained to handle hazardous waste, bodily fluids and contaminated environments in line with HSE guidelines. We carry full public liability and professional indemnity insurance, and our team are DBS checked for sensitive work such as after-death cleaning and hoarder property clearance.
Q05

How do I get a quote for specialist cleaning?

Call us directly for an immediate response, or submit an enquiry using the contact form. For emergencies such as sewage cleanup, flood damage or trauma cleaning, call 0191 666 9820 for a 24-hour response.